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Great insights, here.
Did anyone else notice all these tips can be applied to real life interactions, too?
🙂
I agree. In the same way that it can be extremely positive when you, or someone on your behalf, is spreading the good new, the opposite is also very true.
Bad news, complaints, unsatisfied people can spread bad news about you really fast. Once someone starts digging, it might awake feelings in other people.
Once it is out there, with the potential of thousands of people reading and participating, damages could become irreparable.
Knowing when to take it offline is the key.